Posted On: Thursday - September 17th 2020 8:31PM MST
In Topics:   Big-Biz Stupidity  Customer Care  Kung Flu Stupidity
♪♫ Everybody was Kung Fu banking, let me tell ya they're in there wanking ...♪♫ (OK, younger readers, you don't have to pretend you get that. Older readers, you don't have to laugh if you do.)
We mentioned in our recent short post My 3 cents that the local bank branch has been on the hysterical side of the aisle when it comes to the Kung Flu. I meant to write a short note about what happened, but also I was able to give some feedback.
I'd let myself get pissed off a few weeks ago, when instead of just getting each customer to put that mask on as soon as he gets half-way through the double doors, in this huge lobby with usually 2 to 8 customers, they now are escorting people in. The lady had to come over and unlock the door.* I really didn't berate her, but just gave her a piece of my mind on the whole situation. "When will this stupidity end?!" is the way I put it. A customer in the outer area, 6 ft away from me and my wife, with a mask on, proceeded to get on my case about it. It didn't end happily for us, and I swore to not set foot in there until they get back to normal.
This means going through the drive-through again. I grew up in a family that felt drive-throughs for anything are just a sign of laziness**, so, believe it or not, the June-recently deal with the bank only having the drive-through open was about the 2nd time I'd ever used one at a bank. Kids love those pneumatic tubes, let me tell you, and me too!
Besides not setting foot in the place, I was able to get a word in on the latest customer service survey they sent me. They seem to send me one every coupla' months, and they would always go straight into the paper trash before. This time I sent it in, postage paid. I didn't have any bad marks for the tellers or anything, but was just trying to get to the comment section. "Hey, your COVID nonsense is getting out of hand. JUST STOP!" was how I put it.
Things are getting less and less personable. I doubt it will go back all the way to life in February of this year.
* A day or more later, I did have the thought that maybe this is a security thing more than anything, since customers will have their masks on. Did the bank executive read Peak Stupidity's Scenes from the Kung Flu Summer Re-panic - Part 7 about that? Still, you're letting people in with their masks on anyway, and what if they have the bandana type that just screams "everyone down, fire in the hole!".
** I know they are great for families with multiple kids in the car, so there are good reasons.