Posted On: Thursday - February 8th 2024 4:40PM MST
In Topics: California Big-Biz Stupidity Customer Care
(I didn't get to talk to the cutie in front. I figure it was the guy next to her.)
Peak Stupidity normally attaches the tag to these anecdotes about the world of dealing with customer service, errrr "customer care", it is now. However, this call wasn't half bad and ended on a fun note.
After having paid ahead on the cable bills to avoid extra check/postage/time expenditures, I was left with 92¢ on the bill. I had rounded up when I paid for 4 months, but these people must have had some new very small charge added. I'd normally have waited till next month to pay, but my experience recently with other Big Biz billing told me that these people may just pop on a $10 late charge on those 92 cents - you just don't know what they'll pull when they think you have no options.
I was ready to send in 4 months worth + $10, but there was no slip with the return address to show through the envelope window. I looked for 5 minutes, but there was no address to be found. Ahhhh! Gotta make a phone call - I dread this stuff. Well, OK, you mash "0" enough times, and the software cries "uncle" and hooks you up with a human, this time named Ron.
Ron spoke clear English, after I told him this one should be easy. All I wanted was the address to send MONEY in - they want money, right? He needed my PIN. Why? Holy crap, I had no memory of having one of those, but then "look, this isn't any kind of security worry, man. I just want to send in some money". Ron actually told me flat out that he kinda had to stick with the script*, so we needed that code.
He gave me some clues on that PIN. I tried one. "OK, we're talking 4 digits." Hmmmm.... I tried another. We got lucky. It was fun, like some sort of parlor game. He could give me the address to send in money now. As I told him, this would be an easy one.
Finally, I just had to ask where his call center was. He was in California, of all places. "Good to hear! I'm glad they're keeping some of this work in America ... well, I mean sort of ... at this point ...." Ron was greatly amused by that.
PS: OK, back to the Tucker/Vladimir interview. I'm learning some ancient history of the Rus people. Thank you, Vlad.
* He used another term, and dang if I can remember it now.
Comments:
Moderator
Saturday - February 10th 2024 5:51AM MST
PS: "Forget Ron... did you get the chick’s 411?" I imagined I was talking to that girl last time. It made the call more pleasant.
The Alarmist
Friday - February 9th 2024 10:39AM MST
PS
Forget Ron... did you get the chick’s 411?
Forget Ron... did you get the chick’s 411?
Moderator
Friday - February 9th 2024 9:06AM MST
PS: "I was customer serviced"... Haha, M, that sounds about right. I've also heard this from people who don't quite know English so well. It was a flight attendant "We've here to service you..." REALLY? Was she one of the "coffee, tea, or me crown" No, that wasn't the case.
M
Friday - February 9th 2024 7:34AM MST
PS
My father used to say it was one of the few instances where the passive was appropriate, as in "I was customer serviced"...
My father used to say it was one of the few instances where the passive was appropriate, as in "I was customer serviced"...
Moderator
Friday - February 9th 2024 5:48AM MST
PS: Dieter, thank you for this German perspective. I had to stop at 0:48 hr. into the video for sleep time. I will watch the whole rest of it today.
"I would recommend the Embassy of the Ukraine take care of the Ukraine." - French head of National Agriculture Holders(?) Union.
Bravo! Blow more shit ...
"I would recommend the Embassy of the Ukraine take care of the Ukraine." - French head of National Agriculture Holders(?) Union.
Bravo! Blow more shit ...
Dieter Kief
Friday - February 9th 2024 3:58AM MST
PS
The Ukrainian embassy in Paris told (!) the French farmers to stop their protests.
Here's their answer:
https://x.com/luenabesch/status/1755672909228462126?s=20
The Ukrainian embassy in Paris told (!) the French farmers to stop their protests.
Here's their answer:
https://x.com/luenabesch/status/1755672909228462126?s=20
Dieter Kief
Friday - February 9th 2024 3:03AM MST
PS
Tucker's Putin Interview
1) EU was debating a travel ban for Tucker Carlson yesterday.
2) Introductory remarks
A) A US X-poster:
Putin: "Tucker, I explain to you the roots of your American Civil War."
Tucker: "You mean like the Missouri Compromise, or..."
Putin: "NO, I must start with the arrival of Saxon warlords Hengist and Horsa on the shores of Britain in the year 449 AD..."
B) High profile Russian hisory expert and X-poster Big Serge:
"Putin taught Tucker about the acquisition of the Black Sea littoral in the Turko-Russian Wars. Iconic stuff."
From the German perspective the most important part of the interview:
Putin steered for half an hour of historic - explanations - - towards this one moment in the Kremlin, when the "wise old man" (Putin) Egon Bahr had his moment of compassion:
Egon Bahr, German chancellors Brandt and Schmidt Moscow-emissary for decaders, says Putin, was a wise old man. – And that Bahr had become loud in the Kremlin after '89:
There .m.u.s.t. be a security partnership between the West and Russia – and there must be no eastern expansion of NATO and that that includes Ukraine!
The German chancellor Helmut Schmidt, who sided withg Ronald Reagan and NATO to station more mid-range rockets in Europe, supported the No-NATO-expansion strategy - in an very well known TV-interview in 2007 - not long before his death. –
Also Henry Kissinger. –
And Kissinger also supported the Istanbul negotiations in springtime 2022 with exactly the result 1) end of the war and 2) no NATO missiles on the Ukrainian-Russian border in a video-speech for the WEF in Davos in April 2022.
– The old guard of German journalists and politicians all supported this strategy: Oskar Lafontaine, Otto Schily, Klaus von Dohnanyi, Stefan Aust (former Spiegel chief, now Die Welt editor) and former chancellor Gerhard Schröder were all there for this – also Henry Kissinger again. As well as: The US professors Jeffrey Sachs and John Mearsheimer, two real experts in this field - and: horribile dictu: Donald Trump did so too.
Tucker's Putin Interview
1) EU was debating a travel ban for Tucker Carlson yesterday.
2) Introductory remarks
A) A US X-poster:
Putin: "Tucker, I explain to you the roots of your American Civil War."
Tucker: "You mean like the Missouri Compromise, or..."
Putin: "NO, I must start with the arrival of Saxon warlords Hengist and Horsa on the shores of Britain in the year 449 AD..."
B) High profile Russian hisory expert and X-poster Big Serge:
"Putin taught Tucker about the acquisition of the Black Sea littoral in the Turko-Russian Wars. Iconic stuff."
From the German perspective the most important part of the interview:
Putin steered for half an hour of historic - explanations - - towards this one moment in the Kremlin, when the "wise old man" (Putin) Egon Bahr had his moment of compassion:
Egon Bahr, German chancellors Brandt and Schmidt Moscow-emissary for decaders, says Putin, was a wise old man. – And that Bahr had become loud in the Kremlin after '89:
There .m.u.s.t. be a security partnership between the West and Russia – and there must be no eastern expansion of NATO and that that includes Ukraine!
The German chancellor Helmut Schmidt, who sided withg Ronald Reagan and NATO to station more mid-range rockets in Europe, supported the No-NATO-expansion strategy - in an very well known TV-interview in 2007 - not long before his death. –
Also Henry Kissinger. –
And Kissinger also supported the Istanbul negotiations in springtime 2022 with exactly the result 1) end of the war and 2) no NATO missiles on the Ukrainian-Russian border in a video-speech for the WEF in Davos in April 2022.
– The old guard of German journalists and politicians all supported this strategy: Oskar Lafontaine, Otto Schily, Klaus von Dohnanyi, Stefan Aust (former Spiegel chief, now Die Welt editor) and former chancellor Gerhard Schröder were all there for this – also Henry Kissinger again. As well as: The US professors Jeffrey Sachs and John Mearsheimer, two real experts in this field - and: horribile dictu: Donald Trump did so too.